Interlock Consulting
Associated Consultant at Interlock
An executive with almost 30 years of experience in people management, organizational culture, corporate ethics and leadership development, Bibi Sarmento is a reference in the application of etiquette and hospitality as strategic tools to strengthen reputations, drive results and create memorable experiences.
Her career combines a solid performance as an HR manager and compliance officer — with expertise in cultural appropriation, integrity, risk and governance programs — with an international background that positions her as the only Diamond Consultant in Brazil licensed by International Minding Manners – IEPA London, with the endorsement of global certifications in corporate, social and diplomatic etiquette.
In recent years, she has specialized in the culture of enchantment, behavior as a strategic asset and cultural intelligence, with certifications in programs such as “How to Create the Best Service in the World” and “Disney Effect – Service Management”. She is also trained as a Chef de Cuisine and Leader Coach, which broadens her vision of hospitality as a powerful language of leadership, influence and institutional sophistication.
She works with companies and public and private institutions, providing mentoring, training, workshops, lectures and educational programs that integrate repertoire, relational excellence, behavior and human development. Her work awakens the potential of leaders and teams through an approach that connects etiquette, professional presence and emotional intelligence to demanding, multicultural, diverse and constantly changing organizational contexts.
Bibi contributes with her refined and pragmatic vision on behavior, positioning and hospitality, supporting companies that want to elevate their culture, strengthen their positioning and generate more human, coherent and memorable connections at all their points of contact.